Terms and conditions

Terms and Conditions

These Terms and Conditions ("Agreement") constitute an agreement between Wer (the "User", "you" or "your") and MultiWin N.V., a company incorporated under the laws of Curaçao, with its registered office at [address] ("MultiWin Casino," "we," "us," or "our").

1. Legal Status

MultiWin Casino is licensed by the Curaçao Gaming Control Board (8048/JAZ) and operates legally in accordance with the laws and regulations of Curacao.

We are allowed to operate in the Netherlands, providing a safe and reliable online gaming experience for Dutch players through our international license.

2. Registration and Login Process

To use MultiWin Casino's services, you must register an account by following these steps:

1. Visit our website.
2. Click on the "Register" button.
3. Fill in your email address, password, and country of residence (Netherlands is allowed).
4. Confirm your email address via a confirmation link sent to your registered email.
5. Log-in using your registered credentials.

For withdrawals, you will be required to verify your identity through Know Your Customer ("KYC") procedures, including uploading identification documents and proof of address.

Once confirmed by our system, your account is active for use. KYC verification typically takes 24-48 hours after initial registration.

You agree to the following terms regarding your account: (i) you must be at least 18 years old; (ii) one account per user/IP; (iii) restricted countries include USA, UK, France, and Australia (Netherlands is allowed).

3. Games and Software Providers

Our gaming library consists of more than 1,000 games from top providers:

• Ninja Gaming
• Pragmatic Play
• NetEnt
• Evolution
• Play'n GO

These software providers are Curaçao-compliant. Certain crash games have been deemed provably fair.

4. Bonuses and Promotions

Welcome Bonus: receive a 100% match up to €500, along with 200 Free Spins (€0.10 each on Starburst) upon your first deposit of at least €20, using the code MULTIWELCOME.

All bonus offers are available in EUR for users from the Netherlands, subject to their terms and conditions:

• Bonus wagering requirement: 35x the combined amount.
• Maximum bet per spin or round is €5.
• Game restrictions may apply.
• Spins have a 7-day time limit; bonuses expire after 30 days.

5. VIP and/or Loyalty Program

MultiWin Casino has a tiered loyalty program rewarding users for their bets:

• Earn one point for every €10 bet.
• Tiers: Bronze (0-999 points), Silver (1,000-4,999 points), Gold (5,000-14,999 points), Platinum (15,000+ points).
• Redemption rate is 1000 points = €10 cashback.

VIP and loyalty program terms are as follows:

• Points validity period: 30 days.
• Automatic tier enrollment based on points accumulation.

6. Payment Methods and Banking Terms

We accept the following payment methods for deposits and withdrawals, subject to their respective terms and conditions:

• iDEAL (€10-5,000): instant transaction with no fees.
• Visa/MasterCard (€10-5,000): immediate transactions with free processing fees.
• Cryptocurrencies BTC/ETH/USDT (€20-unlimited), instantaneous: No service charge will be applied.

Withdrawal Methods:

• Bank Transfer (€50-5,000): processed within 1-3 business days, subject to a €0 transaction fee.
• eWallets like Skrill and Neteller (€20-2,000): transactions are approved within 24 hours; no service charge applies.
• Cryptocurrencies: instant transactions with free processing fees.

7. Key Terms and Conditions

You agree that:

• All bonus terms must be fulfilled before withdrawing winnings from the said bonuses.
• Maximum deposit limits apply daily (€1,000), weekly (€5,000) and monthly (€20,000).
• Withdrawal amounts: maximum €5,000 per day or €20,000 per week.

8. Mobile and Technical Features

Accessing MultiWin Casino via a mobile browser is available on both iOS and Android devices through our Progressive Web App ("PWA").

Our website has full HTML5 compatibility for optimal performance in any device's screen resolution.

To register an account using your smartphone: simply follow the same registration process as described above. One-tap registration with biometric authentication (fingerprint) is supported for faster access to gameplay.

9. Security and Fair Play

For secure communication, our website uses 256-bit SSL encryption via Cloudflare's service.

Random Number Generation ("RNG") has been audited by iTech Labs and we guarantee that all games are fair and randomly generated.

Additionally, certain crash games have undergone independent testing for their randomness.

Our customer support team can be reached through live chat or email. Responses will typically take 1-2 minutes to receive.

Customer Support Availability:

• Our team is available 24 hours a day.
• Support services are offered in English and Dutch languages only.

10. Responsible Gambling Features

MultiWin Casino adheres to best practices for responsible gaming, allowing you to set deposit limits (daily/weekly) as well as temporary self-exclusion options ranging from 1 day up to 6 months, and permanent self-exclusions. The website provides links to trusted helplines such as Loket Kansspel.

By registering an account with us and participating in our games or promotional activities you confirm your understanding of the conditions set forth above.

These Terms are subject to change; updates will be published on this webpage prior to their implementation date.

Acceptance:

Upon agreeing, accessing our site, and engaging in any gaming activity here, it is assumed that Wer acknowledges he/she has read these Terms and accepts all provisions thereof.